This Privacy Policy explains what information ClearVista™ Water Systems, LLC collects when you use our website, request a consultation, order a water test, or purchase a system, and how that information is used.
Information We Collect
We collect the information you provide directly, such as your name, email, phone number, property address, ZIP code, water source, and payment details. We also collect information generated through your use of our site, such as products viewed, consultation preferences, and order history.
How We Use Your Information
We use your information to schedule consultations, process orders, coordinate installation with our installer network, send order and appointment confirmations, and respond to questions submitted by phone, text, or our website. We may also use it to send account-related updates and, where you've opted in, occasional educational content.
Who We Share It With
We share information with the service providers that help us operate: our payment processor for order transactions, our lab partner (SimpleLab™) for water test processing, our CRM for scheduling and customer records, our automated receptionist for call handling, and our independent installer network for jobs you've requested. Each of these partners handles your information under their own security and privacy practices. We do not sell your personal information.
Water Test Results
Water test results are shared with you and, where relevant to your order, with our consultation team so we can make an accurate recommendation. Results are not shared with third parties for marketing purposes.
Cookies and Site Data
Our website may use cookies or similar technology to remember your progress through a consultation or order flow and to understand how visitors use our site. You can control cookies through your browser settings.
Data Retention
We retain customer and order information for as long as needed to service your account, meet our legal and tax obligations, and support any active warranty. Signed acknowledgments and waivers are retained as part of your property record.
Your Choices
You can ask us to update or correct your information, or to stop receiving non-essential communications, at any time by contacting us using the details below.
Security
We take reasonable steps to protect your information, including relying on payment and CRM providers that maintain their own industry-standard security practices. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Children's Privacy
Our services are intended for adults arranging water treatment for their property. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The "last updated" date above reflects the most recent version.
Contact
Questions about this policy can be sent to info@clearvistawater.com or by calling (928) 910-7995.